Refund policy

All Hollow Rain merchandise is made to order. Because each item is produced specifically for your order, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or color preference.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at ythollowrain@gmail.com within 30 days of delivery. Include your order number and clear photos showing the issue. If the claim is approved, we will arrange a replacement or refund at no additional cost.

Lost packages

If your package has not arrived, please contact us within 30 days of the estimated delivery date so we can investigate the shipment.

Returns

Please do not return products without contacting us first. If a return is required, we will provide the appropriate return instructions and address.

Incorrect address / unclaimed shipments

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be reshipped because of an incorrect address or an unclaimed shipment.

European Union and other consumer rights

Nothing in this policy limits any mandatory consumer rights that apply under the laws of your country or region.

For questions regarding an order, contact ythollowrain@gmail.com.